At Hecho-a-Mano, we are committed to providing high-quality products and excellent customer service. We understand that sometimes you may need to return an item. This Return Policy outlines the conditions under which returns and exchanges will be accepted.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must have all original tags attached and be in its original packaging.
- Returns must be initiated within 7 days of the delivery date.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as final sale or clearance.
4. Return Process
To initiate a return, please follow these steps:
Contact Us:
- Email our team at sudeepbehera.66@gmail.com with your order number, a description of the issue, and any supporting photos if applicable.
- Return Authorization: Upon approval, you will receive a Return Authorization (RA) number and instructions on how to return your item.
- Shipping the Item: Please securely pack the item and include the RA number inside the package. Send the package to the return address provided in the return instructions.
5. Return Shipping Costs
- For defective or incorrect items received: Hecho-a-Mano will cover the return shipping costs.
- For all other returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original method of payment. Please note that original shipping charges are non-refundable.
7. Exchanges
If you need to exchange an item for a different size, color, or style, please follow the return process above. Once we receive your return, we will issue a refund, and you can place a new order for the desired item.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including covering any associated shipping costs.
9. Contact Information
For any questions or concerns regarding our Return Policy, please contact our customer service team at:
- Email: sudeepbehera.66@gmail.com
- Phone: +91 9438846469
- Address: #308, A-Block, Sai Poorna Paradise, Somasundaryapalya, HSR Sector-2, Bangalore, PIN-560102
10. Changes to this Return Policy
Hecho-a-Mano reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
