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Shipping Policies

1. GENERAL

  1. This website with the URL of www.thehechoamano.com (Website/Site") is operated by Hecho-a-Mano ("We/Our/Us).

  2. We are committed to delivering the order placed by You within the given period and in accordance with this Shipping Policy ("Policy").

  3. Currently, We do offer worldwide shipping on all our products subject to the provisions of this Policy.

  4. You are advised to read Our Terms and Conditions along with this Policy.

  5. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.

  6. The following currency is used on this Website: INR. Your payment provided may be charged in your local currency at the applicable exchange rates.

  7. The default delivery partner under this Website is: Shiprocket, DTDC.

  8. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.

  9. We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.

  10. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.

2. DEFINITIONS

  1. "Customer" means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.

  2. "Website" - means this website with the URL: www.thehechoamano.com.

3. COST OF SHIPPING

  1. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window.

  2. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.

4. SHIPPING UPDATES

 Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: Email, SMS, or WhatsApp. Before an order ships you'll only receive confirmation email from our side. 

5. HANDLING TIME

  1. It usually takes 5-6 (five-six) days to process and dispatch the products once the order is placed with us. Delivery time is 6-15 business days depending on the product ordered. 

  2. Custom or made-to-order items may take longer to process (please refer to the specific product page for details)

  3. We strive to process and dispatch your products at the earliest. We expect you to understand the hand work involved in making our products. 

6. TIME FOR SHIPPING

  1. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.

  2. The delivery time is indicative and can vary due to external factors.

  3. For urgent Deliveries, you can contact us through Email or Whatsapp.

7. INTERNATIONAL SHIPPING

  1. We do provide shipments to all the countries. Currently, we don’t have an international payment gateway to accept payment from customers outside India. Kindly reach out to us on whatsapp or email us before placing an international order to avoid any post order hassle.

  2. For International orders, we use shipping agencies Like DHL,UPS and Fedex etc. Kindly reach out to us on whatsapp or email us before placing an international order to avoid any post order hassle

  3. Standard international shipment may take approximately 20 (twenty) Business Days unless otherwise specifically mentioned in the product details.

  4. Priority international shipment may take approximately 10 (ten) Business Days unless otherwise specifically mentioned in the product details.

8. OTHER RULES

  1. The shipping address cannot be changed once the order has been placed on the Website.

  2. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.

  3. The Cash on delivery option is available for certain categories of products.

  4. Partial refunds will not be entertained.

  5. We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.

9. RESTRICTIONS

Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.

10. WRONG OR INCOMPLETE ADDRESS

  1. You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.

  2. If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and customer will have to bear additional cost (Cost of Return shipment to Studio and Forward shipment with correct Pin code to customer).

10. RETURN AND REFUND

  1. Every effort is made to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.

  2. Custom or personalized items are not eligible for return or exchange.

  3. The return process of a product may be subject to additional terms depending on the nature and category of the product. Any such additional terms may be specified under the Return Policy or be intimated at the time of purchase of the product. For more details You can check our Return Policy at the following link: https://thehechoamano.com/products/return-policy.

12. YOUR DATA

The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: https://thehechoamano.com/pages/privacy-policy. 

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13. CHANGES TO THIS POLICY

  1. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.

  2. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.

14. FORCE MAJEURE

 We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

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15. CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below. 

Customer Care: thehechoamano.com, +91 9438846469

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